Job Description

The Store Manager is responsible for managing the day-to-day retail operations of their applicable store inclusive of sales and service, team leadership and operational excellence.

ROLES AND RESPONSIBILITIES

• Develop and implement strategies to drive sales and key performance indicators
• Manage store P&L by driving top line revenue and strategically managing expense budgets to meet overall profitability goals
• Implement product and visual merchandising directives and techniques to maximize space and drive sales
• Manage and communicate merchandise opportunities to District Manager/ buying team
• Analyze customer profiles, buying trends, and competitive information to impact and drive business
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Support new store openings, remodels, pop-ups and special events as needed
• Communicate staffing, merchandising and operational needs to HQ team
• Manage and achieve or exceed all inventory and shrink goals; plan and execute bi-annual Physical Inventory
• Manage inventory control procedures including product receipt, transfers and returns
• Provide direction, feedback and coaching to foster collaboration and productivity
• Recruit, train and retain an exceptional team of support managers and client experience focused associates
• Train and coach team to meet and/or adhere to client service standards and company policies and procedures
• Manage store-level HR functions, including associate scheduling and timecard review / approval
• Manage and maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Experience with back office operations management, visual merchandising and recruitment / training
• Strong written and verbal communication skills
• Ability to manage and mentor a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business or related field preferred
• Minimum 2 years’ experience in retail store management
• Minimum 4 years’ experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

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