Job Description

Vista Global Solutions, LLC (VGS) is seeking a ServiceNow Systems Administrator to support our ongoing mission with the Uniform Service University (USUHS).

What You'll Do:

• Perform the day-to-day system administration duties, system configuration, manage system access roles and governance, operation and maintenance of the ServiceNow platform.
• Routinely monitor health, usage, and analyze system performance, perform maintenance as per ServiceNow published schedules and take appropriate corrective actions to ensure platform reliability.
• Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments, system enhancements, investigate, troubleshoot, and diagnose technical problems impacting the platform.
• Partner with business analysts, developers and stakeholders to create and deploy digital workflows, business rules and scripts in ServiceNow IT Service Management.
• Follow ServiceNow best practices for out of box configuration, customizations, approved integrations, and enhancements to sustain an enterprise level mission focused on the ServiceNow system.
• Perform system implementation and administration duties on the ServiceNow platform for multiple new modules and applications including Hardware Asset Management, Software Asset Management, Security Operations, ITOM, Service Portals, Dashboards, and others as needed.
• Provide implementation and maintenance services to comply with and enforce organizational operating procedures and policies.
• Perform ServiceNow upgrades, software updates, and overall compliance of the ServiceNow platform.
• Provide implementation of or integration into a Configuration Management Database (CMDB) to enhance Change Management and configuration control as well as conduct necessary ServiceNow technical and functional training.
• Work with internal technology teams to provide complete solutions to customers needs.

What You Bring:

• Must Have an Active Secret Clearance

Education and Experience:

• Bachelors degree in Information Technology, Computer Science, or related field (required); Masters degree (preferred).
• Minimum of 35 years of experience in ServiceNow system administration and configuration.
• Demonstrated experience managing ServiceNow ITSM modules and other key modules such as HAM, SAM, SecOps, ITOM, Service Portals, and CMDB.
• Experience working in enterprise-level environments with formal change control and compliance processes.

Certifications

• Security+ (Required)
• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Implementation Specialist ITSM, HAM, SAM, SecOps, or ITOM (preferred)
• ITIL v4 Foundation Certification (preferred)

Location

Bethesda MD, Remote

Vista Global Solutions, LLC (VGS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

VGS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.

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