Job Description

Installation and configure Windows 1011 on Desktop Laptop

Configuration of operating system Language packs If any


Configuration of outlook profile MS Teams and OneDrive


Install and configure Office application with other Line of Business Applications


Ensure the user profile data is backed up


Configure of IE settings network and printer drives Also check group policies are applied


Configuration of printer


Drive mapping to NeworkShared


Handson experience with Windows and Knowledge in Mac OS environments is added advantage


Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc


Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc


Basic knowledge on Office365 services Active Directory and user login methods


Knowledge on SCCM application push and deployment for workstations


Walking customers through installing applications and computer peripherals


Guide users with simple stepbystep instructions


Conduct remote troubleshooting


OS and Application support ticket handling on INC SR


Good to have ticketing tool knowledge SNOW JIRA etc


Test alternative pathways until you resolve an issue


Customize desktop applications to meet user needs


Record technical issues and solutions in logs


Help create technical documentation and manuals


Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role


Knowledge on Office application like WordExcel PowerPoint outlook Teams


Working knowledge of office automation products and computer peripherals like printers and scanners


Provide technical assistance and support issues related desktop support Teams Conferencing support


VIP user coordination and support


Professionalism when resolving service delivery and client issues in a timely manner


Identifying and escalating business and technical challenges as appropriate and in a timely manner


Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time


Install and configure the Antivirus

Other Roles and responsibilities during Migration


Coordinate with Migration Onsite team and scheduling team


Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team


Ensure all scheduled migrations are completed without any business impact Futran Tech Solutions Pvt. Ltd.

Job Tags

Work experience placement, Remote job, Overseas,

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