Network Voice Admin ( L3) Cisco Contact Center Job at Tata Consultancy Services, Richmond, VA

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  • Tata Consultancy Services
  • Richmond, VA

Job Description

Required Technical Skill Set 7 to 10 years ( Voice Architect, Cisco Call Manager, MM Voicemail, Voice design and implementation) 3 to 5 years of Trunks, E1/ T1, CM Server, Gateway and Voice mail configurations Primary Skills Responsible for design, implementation and delivery of our cisco voice system Responsible for customization / Programming of Cisco CUCM ,Cisco Unified CM Console, CUCM Publisher, CUBES Support and maintain CUPS,CER Publisher, Unity Connection Publisher, SIP Proxy,DSP & VXML Gateway Experience in Ingress/Egress Gateway (CUBE) Knowledge of Cisco unified contact center Enterprise (UCCE),Cisco Unified Communication Manager solution and CUBE. Scripting experience Cisco tool set including UCCE/UCCX, Call manager Expertise on configuration and administration of contact center features Excellent Knowledge in Voice Gateway and SBC Secondary Skills Good understanding of Incident, Asset, Problem and Change Management (ITIL) ITIL Certification Salary Range -$100,000-$120,000 a year Tata Consultancy Services

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