Job Description

Job Title: Support Agent (Malta-based)

Location: Malta (Local candidates only)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are a globally recognized company known for delivering excellent customer service. We are looking for a dedicated and driven Support Agent to join our team in Malta. If you're passionate about assisting customers and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Provide exceptional support to customers through various communication channels (phone, email, and chat).
• Assist customers with inquiries, issues, and product-related questions, ensuring a positive and professional experience.
• Troubleshoot and resolve customer problems efficiently, offering clear and practical solutions.
• Document customer interactions and issues accurately in the CRM system to ensure proper follow-up.
• Collaborate with internal teams to ensure the delivery of seamless service to customers.
• Meet and exceed performance targets, such as response time, resolution rate, and customer satisfaction.
• Handle customer feedback, inquiries, and escalate issues as necessary to ensure timely resolution.
• Maintain a strong understanding of company products and services to assist customers effectively.
• Contribute to the improvement of customer service processes by sharing insights and feedback with management.

Requirements:

• Fluent in English (both written and spoken). Knowledge of additional languages is a plus.
• Previous experience in a customer support or similar role is advantageous.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers.
• Strong problem-solving abilities, with a customer-centric approach to resolving issues.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Attention to detail and strong organizational skills.
• A positive attitude and a passion for delivering outstanding customer service.
• Comfortable working independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Health insurance and wellness benefits.
• Career development and growth opportunities.
• A supportive and dynamic work environment.
• Opportunities to work with an international team and contribute to the company’s success.

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