Job Description
Job Description
Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedules with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
- Accountable for improving overall customer service metrics.
Operations
- Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts to ensure proper coverage.
- Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
- Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions, follow-up, and monitor impact.
- Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
- Oversees inventory management for both front end and pharmacy, including resets, revisions, price changes, analyzing trends, and training team members on inventory procedures.
- Ensures execution of operational feedback from leadership through delegation and supervision.
- Maintains store cleanliness and safety, manages repairs and emergencies, and ensures team proficiency with computer systems.
- Ensures compliance with company policies, laws, and regulations, including sale of alcohol, tobacco, and pharmacy products.
- Completes special assignments as needed.
Business Performance Management
- Analyzes financial and performance data to create action plans supporting business goals.
- Uses KPIs and operating statements to drive store improvements, collaborating with the Store Manager on sales initiatives.
- Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
- Leads and trains team members; provides coaching, mentoring, and support for career development.
- Manages performance through responsibilities, goal setting, feedback, and recognition.
- Recruits and retains talent, manages staffing plans, and participates in hiring decisions.
- Follows proper procedures for recruitment, record keeping, and training in accordance with policies and laws.
- Fosters a culture of accountability through clear expectations and performance management.
Training & Personal Development
- Completes Store Manager training programs and required courses.
- Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
- Obtains and maintains a valid pharmacy technician license as required.
Communications
- Maintains open communication with team through meetings and discussions.
- Assists in planning and communicating store strategy.
External Basic Qualifications
- Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience.
- Demonstrated leadership skills, professional ethics, self-motivation, and strong communication skills.
- Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start date.
- Fluency in English (reading, writing, speaking).
- Willingness to work flexible hours, including evenings, weekends, and extended days.
- Willingness to accept promotion to Store Manager, possibly involving relocation.
- Ability to transfer within the same hiring Area.
Preferred Qualifications
- Bachelor’s Degree preferred.
- Internal candidates: management experience supervising others, managing front-end and pharmacy operations.
- External candidates: business majors, retail or food industry experience.
We consider qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information promotes pay transparency and equal employment opportunities at Walgreens. The salary range is $45,000 - $71,550, depending on various factors. The position remains open until filled. To review benefits, visit jobs.walgreens.com/benefits . If unable to click, copy and paste the URL into your browser.
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Job Tags
Full time, Internship, Immediate start, Relocation, Flexible hours, Shift work, Afternoon shift,