Job Description

Job Type


Full-time

Description

The Role

• Evaluate customer calls and match the right technician to every job. 8AM - 5PM, Monday through Friday.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field.
• Record results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician's progress.
• Successfully schedule customer appointments for service, maintenance, or any other inquiry.
• Coordinate installation schedules.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Requirements

• East coast time zone is STRONGLY preferred if you are applying for the remote position.
• Experience using Service Titan experience required .
• Experience working in the HVAC or other service specific industry is required.
• Must be comfortable making outbound calls and answering inbound calls.

Salary Description


Compensation is based on experience J R Bolton Services, Inc

Job Tags

Full time, Immediate start, Monday to Friday,

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