Job Description

AllSTEM Connections is looking for a talented Event Planner/Meeting Planner with one of our leading client in Banking & Financial Services.

• Location - Manhattan, NY
• Schedule - 5 Days in Office
• Pay Rate - $33/hr - $34/hr

Job responsibilities :

• Detailing and planning boardroom and auditorium meetings, working closely with porters, audio visual and catering teams. Meet and greet each client daily, provide personalized high touch customer service
• Manage reception desk essential functions; answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room
• Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication
• Handle day to day challenges clients present while driving towards a solution
• Maintain a professional, flexible, “can-do” level of service
• Join planner on pre and post con calls, aiding data entry
• Check rooms making sure catering, audio visual and room sets match BEO
• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
• Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
• Firm understanding of the business guidelines for allocating space.
• Manage space issues, escalate unresolved issues to lead planner or manager
• Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options

Required qualifications, capabilities, and skills:

• Five plus years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
• Hospitality background – proactiveness, polished, attentive.
• Effectively manage guest experience and expectations through a high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Flexibility to deal with a fast-paced, diverse environment
• MS Office skills, knowledge of EMS booking system (a plus)

Apply for this Awesome opportunity today...!!

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