Job Description

Community Health Worker II

The Community Health Worker II (CHW II) at Bay Area Community Health will primarily work at serving and assisting our patients while located at different sites throughout the organization and community events. The CHW II will work at different capacities based on their assigned area of training and specialty. The CHW II will be a trusted member of the community, and actively participate as a liaison between primary care, specialties and resources available to BACH patients. Activities may include, but are not limited to, outreach, engagement, care coordination, case management, linkage of the patient with resources at BACH and in the community such as food, housing, financial and transportation assistance and also linking the patient to care within the clinic.

Essential Responsibilities:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:

• CHW I tasks, plus:
• Completion of CEC certification to determine eligibility and enroll patients in health plans
• Analyze screening tool results and share with Care Team

• Link patients to services within BACH and the broader community.
• Participate in staff team meetings, case conferences and training.
• Collect data and provides documentation in client files as required by agency and funders.
• Participate in obtaining deliverables required for various grants, such as, but not limited to, eligibility assessment, socioeconomic needs assessment, and medical disparities.
• Assist families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed
• Utilize de-escalation techniques in situations as appropriate
• Utilize program evaluation tools (i.e., pre/ post-tests, satisfaction surveys, etc.), analyzing and reporting on outcomes
• Provide resources for various health topics, such as nutrition, physical activity, hygiene, sexual health, and substance abuse.
• Maintain accurate and confidential records of interactions with students, families and other stakeholders.

• Work flexible hours, which includes some evenings and weekends
• Work at any of BACH location, including clinics, mobiles, schools, homeless encampments, warming centers and patients' homes, or patient appointments as assigned

Secondary Responsibilities:

• Attends workshops, training, and meetings as needed, and as requested.
• Performs other duties as assigned by supervisor.

Qualifications:

Required Education, Experience, and Training:

• High school diploma or equivalent
• 1-2 years of experience in a community-based health care service capacity preferred
• Bilingual preferred
• CHW Certification - Recertification and/or retraining process, as required
• CEC Certification

Critical Success Factors in this Role Include:

• Adaptability
• Proficiency in computer operations, navigational skills and comfortable with Internet-based applications.
• Connect patients with services
• Connect public with BACH and other services
• Enroll patients in Health Plans
• Perform SDOH screening
• Health Navigation
• Coordinate care
• Understand best practices for preventive care in more than one subset of high risk populations
• Understanding best practices of common treatment protocols

Work Conditions:

• Travel to other sites and/or locations required
• May visit patient in their homes or accompany patients to their appointments
• Work outside in varying temperatures may be required
• Prolonged periods of standing or sitting.

Physical Requirements:

This position requires:

• Sitting, walking, and standing associated with office environment
• Regular bending, stretching and lifting
• Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
• Traveling to work sites may include exposure to outside elements
• Presenting information in front of a group or individual
• Reading and writing in order to review records for accuracy

Supervisory Responsibilities:

None

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