Job Description

Job Description:

Tasting Room Wine Ambassadors

We are looking for dynamic, upbeat and energetic individuals to join our tasting room team of wine ambassadors at Charles Krug Winery. Must be available weekends.

Work in one of the region's most stunning tasting rooms, named one of the "Top 10 California Tasting Experiences" by Food & Wine Magazine and winner of the Architecture and Landscapes Award for Best of Wine Tourism.

The ideal candidate will enjoy working as part of a team to provide outstanding guest experiences, develop loyal customer relationships, and maximize sales opportunities. We are looking for outgoing team players with a passion for wine and enthusiasm for engaging guests and sharing stories about our unique history.

Duties & Responsibilities:
-Provide guests with an outstanding experience at both the consumer and trade level by conducting tastings and tours while listening to the needs of each guest.
-Maximize wine sales and wine club memberships while maintaining a high level of customer service.
-Maintain and exhibit a thorough knowledge of the Charles Krug wine portfolio and keep up to date on general wine knowledge and industry trends.
-Master the Charles Krug brand messaging and history, and translate that information in an engaging manner.
-Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail and customer service.
- Actively seek ways to improve efficiency, sales, and customer service.
- Educate guests with accurate information about the winery, its wines, history and food program.
- Perform daily tours.
- Utilize excellent sales skills to increase wine sales and inform guests about shipping options, upselling, sales promotions or special offers.
- Introduce and promote wine club benefits and memberships.
- Meet individual sales and wine club signup goals.
- Assist existing members with pick-ups and orders, actively engaging them to build and maintain relationships.
- Participate in daily opening and closing procedures, e.g. cleaning, restocking, opening wine stations, etc.

Job Requirements:
- Excellent customer service and sales skills and experience
- Ability to multi-task and prioritize
- Ability to work independently and make informed decisions while under general supervision and guidance
- Ability to contribute to a positive work atmosphere by communicating with guests, colleagues, and management
- Results and goal oriented
- Excellent verbal and written communication skills with computer proficiency
- Strong relationship building competency
- Ability to work weekends
- Wine knowledgeable with the desire to learn more, accreditation a plus
- Must be 21 years of age
- Must be able to lift 40 lbs
- Must be able to work in a standing position for long periods of time

Pay Transparency Disclosure

The base pay scale offered for this position is $20-$24 per hour and tasting room staff are eligible for tips, club spiffs, and a quarterly sales bonus if targets are hit. The range represents what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.

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Job Tags

Hourly pay, Full time, Weekend work,

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