Job Description

Job Description

Job Description

Description:

Hinckley Yachts, a premier boat builder and service provider is seeking a Warranty Administrator who will play a critical role in improving product quality, reducing warranty claims, and enhancing customer satisfaction. This position is responsible for overseeing warranty administration, maintaining documentation related to product quality and warranty processes. The ideal candidate will have strong analytical skills, attention to detail, and the ability to collaborate with internal teams, service yards, and vendors to drive continuous product improvement.

Location: Portsmouth, RI.

Warranty Management

• Ensure Dealer status is at the highest level available.
• Ensure billing warranty at current rates.
• File warranty claims expeditiously, follow proper warranty protocol, close claims on time
• Reducing AR issues, maintaining relationships with our customers and promoting our dealership status
• Manage service bulletins
• Reinforce industry partnerships
• Oversee warranty administration, including processing claims, analyzing trends, and working with relevant teams to bring awareness to recurring issues.
• Generate and maintain quality and warranty reports, covering key metrics such as occurrence rates, warranty spending, and product performance trends
• Organize and manage process books that outline standard operating procedures and best practices for quality control and warranty processing.
• Maintain and oversee product registration records, ensuring accurate data collection and supporting warranty validation processes.

• Strong analytical and problem-solving abilities.
• Experience in warranty administration, product quality tracking, or a related field.
• Excellent attention to detail and organizational skills.
• Strong communication and collaboration skills to work effectively with internal teams, service yards, and external vendors.
• Proficiency in data management and reporting tools.

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