Job Description

Overview

The User Experience team is looking for a UX Content Designer. Were a highly collaborative group of designers with a passion for making healthcare accessible and understandable. We work on a wide variety of complex digital projects with numerous stakeholders across a distributed organization. The right person cares about quality content design and the opportunity to go deep but also enjoys casual editorial consultations with other members of the team.

Responsibilities

• Leading content design for small- to medium-sized projects
• Developing UX content strategy based on business requirements, including information architecture and user flows
• Conducting content audits, evaluating existing experience, and analyzing competitor experiences
• Delivering microcopy that meets design system standards
• Working with leadership, UX team, and project management to establish sprint deliverables
• Researching, evangelizing, and following best practices for UX content strategy and UX writing
• Collaborating closely with other UX designers, particularly interaction and visual designers, and UX researchers
• Tracking down answers from subject matter experts and other partners
• Building alignment between UX team members, product managers, and developers
• Meeting grade level requirements and creating content for non-native English speakers

Qualifications

• 5+ years of experience in UX writing, information architecture, and content strategy for products used on a variety of devices
• Experience that includes most, if not all, of the items listed under Responsibilities
• Figma or Sketch skills
• A portfolio showcasing projects with clear, concise UX writing and content strategy artifacts. Case studies are a huge plus.
• An English or Journalism degree (desirable but not required)

Desired Skills

• You must be a superb writer and editor.
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• Passionate about collaboration
• Interested in site metrics and content testing
• Data informed, not data driven
• Curious yet persuasive
• Comfortable with ambiguity
• Self-directed but also collaborative
• Used to hitting deadlines and helping manage expectations for your deliverables
• Interest and experience in healthcare and health insurance
• Taxonomy experience
• Understanding of trauma-informed content and trust design
• UserZoom testing experience

Seniority level

• Entry level

Employment type

• Contract

Job function

• Design, Art/Creative, and Information Technology

Industries

• Insurance

Pay

Base pay range: $50.00/hr - $53.00/hr.

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