Job Description

Ticketing Agent Job Summary
Job Summary: As a Ticketing Agent, you will play a crucial role in providing excellent customer service by assisting customers with booking and managing their travel arrangements. Your responsibilities will involve issuing tickets, processing reservations, and ensuring passengers have a seamless travel experience. Attention to detail, excellent communication skills, and a customer-focused approach are essential for success in this role.
Ticketing Agent Duties And Responsibilities
Issue and confirm flight, train, or event tickets accurately, ensuring all customer information is correct.
Assist customers in making and modifying reservations, including seating preferences and special requests.
Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related advice.
Handle payments, refunds, and payment-related inquiries, ensuring compliance with financial procedures.
Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in accordance with company policies.
Ticketing Agent Requirements And Qualifications
Strong interpersonal skills with a customer-focused mindset and the ability to remain calm and professional under pressure.
Keen eye for accuracy when processing tickets and handling customer information.
Excellent verbal and written communication skills to effectively assist customers and collaborate with team members.
Comfortable using reservation systems, ticketing software, and basic office applications.
Willingness to work in shifts, including evenings, weekends, and holidays, as travel schedules demand.

Job Tags

Holiday work, Shift work, Afternoon shift,

Similar Jobs

Ambient.ai

Senior Sales Engineer (Seattle) Job at Ambient.ai

...Join to apply for the Senior Sales Engineer role at Ambient.ai 1 day ago Be among the first 25 applicants Join to apply for the... ...function Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing...

StandDesk

VP of Finance Job at StandDesk

...Lead efforts to maintain a surplus of cash through equity & debt financing.Responsible for all things accounting related (financial... ...the ability to juggle several tasks at once and interface with remote teams.Spreadsheet wizard; working knowledge of ERP systems.Additional...

Intuit

Senior Financial Analyst Job at Intuit

...presenting to business partners with confidence, conviction, and credibility Experience with SaaS/Cloud Computing business models a plus; MBA a plus How you will lead Data-driven: Drive various analyses that deliver data-driven insights in a coherent and structured...

Minnesota Pollution Control Agency

Associate General Counsel - Staff Attorney 2 Job at Minnesota Pollution Control Agency

...Associate General Counsel Job Class: Staff Attorney 2 Agency: Pollution Control Agency... ...legal matters and policies as needed; and assist with agency rulemaking. In this position,... ...(***) ***-**** or email ****@*****.***.us . For additional information about the application...

Capital One Careers

Senior Data Scientist Job at Capital One Careers

...- McLean, United States of America, McLean, Virginia Senior Data Scientist Data is at the center of everything we do. As a startup... ...further. You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms....

Ticketing Agent Job at TechOvex, Phoenix, AZ

YzZxZ3JQeitWRnMyUm1XVS94c3pxeWJTRmc9PQ==