Ticketing Agent Job at TechOvex, Phoenix, AZ

YzZxZ3JQeitWRnMyUm1XVS94c3pxeWJTRmc9PQ==
  • TechOvex
  • Phoenix, AZ

Job Description

Ticketing Agent Job Summary

Job Summary: As a Ticketing Agent, you will play a crucial role in providing excellent customer service by assisting customers with booking and managing their travel arrangements. Your responsibilities will involve issuing tickets, processing reservations, and ensuring passengers have a seamless travel experience. Attention to detail, excellent communication skills, and a customer-focused approach are essential for success in this role.

Ticketing Agent Duties And Responsibilities

Issue and confirm flight, train, or event tickets accurately, ensuring all customer information is correct.

Assist customers in making and modifying reservations, including seating preferences and special requests.

Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related advice.

Handle payments, refunds, and payment-related inquiries, ensuring compliance with financial procedures.

Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in accordance with company policies.

Ticketing Agent Requirements And Qualifications

Strong interpersonal skills with a customer-focused mindset and the ability to remain calm and professional under pressure.

Keen eye for accuracy when processing tickets and handling customer information.

Excellent verbal and written communication skills to effectively assist customers and collaborate with team members.

Comfortable using reservation systems, ticketing software, and basic office applications.

Willingness to work in shifts, including evenings, weekends, and holidays, as travel schedules demand.

Job Tags

Holiday work, Shift work, Afternoon shift,

Similar Jobs

General Atomics

Composite Manufacturing Engineer Job at General Atomics

 ...We have an exciting opportunity for an Experienced Composites Manufacturing Engineer in our GA-ASI/Aircraft Systems Group.Much of GA-...  ...technicians and developing manufacturing technology while ensuring aerospace standards and quality requirements are met.This position... 

Marathon Staffing

Did Welding as Welding Technician? Join Our Team! (TWG) Job at Marathon Staffing

 ...Ready to put your welding and fabrication skills to work? Were hiring immediately for skilled individuals with welding experience to join our team on 1st or 2nd shift. Start dates as early as next week! Whether you've had a welding job before or simply have solid... 

Lakin Tire West

Class A Truck Driver Job Job at Lakin Tire West

Class A Truck Driver JobEarly morning start times, working as a team to get the job doneAccurate loading of trailers completing daily pick-up routes and in a timely mannerProvides excellent customer service to all clientsReports to assigned dispatcher and transportation... 

Fay Servicing, LLC

Loan Officer Job at Fay Servicing, LLC

 ...in early 2008, Fay Servicing committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers arent loan... 

Sanford Health

Full Time - Health insurance | Dental insurance | Vision insurance - Bemidji, MN Job at Sanford Health

 ...qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain...