Job Title: Systems Administrator Location: Langley, VA Eligibility: Candidate must possess a TS/SCI Clearance w/ a Full Scope Polygraph Job Description: Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems. As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements. Job Duties: Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions. Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution. Provide support for the escalation and communication of status to agency management and internal customers. Install/load operating system and application software. Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof. Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products. Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports. Conduct routine and emergency maintenance of assigned data center equipment. Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers. Collaborate and contribute to the development, administration, and testing of backup and recovery plans. Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS. Maintain operational, configuration, and other standard operating procedures (SOPs). Verify system availability with existing Enterprise tools. Provide 24/7 mission essential support with possibility of being recalled, and required to report to work during inclement weather based on mission requirements. Core site hours of support are 0530-1800 hours. Requirements: Bachelor's Degree and 8+ years of relevant experience or an equivalent combination of education and years of experience. Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire. TS/SCI Clearance required and eligibility to obtain Full Scope Poly. UNIX, Windows, and/or Storage administration. Experience working with trouble reporting and tracking systems. Ability to respond to after hour calls provide on-call support #J-18808-Ljbffr Arena Technical Resources
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