Job Description

Summer 2025 Information Technology Intern (IINE Boston)

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service.

All internships are unpaid and correspond roughly with the US semester system:

• Summer Internship: June through mid-August 2025
  (Applications requested by May 2nd, considered thereafter until positions are filled)

First consideration is given to applicants that can commit at least 16 hours per week over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Please note that this internship will be a hybrid format, meaning that some in-person hours at our Boston, MA office are required.

Information Technology Internship Overview

As an Information Technology (IT) Intern, you will work closely with the Director of IT to standardize and enhance the Operations team technological support to IINE staff. The IT Intern will support the department in providing technical assistance, maintaining computer systems, and configuring hardware. A successful IT intern will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, track device hand-outs to staff, and support new interns with technology-related troubleshooting.

Reports To: Director of IT

Location: Boston, MA

Key Responsibilities

• Provide data entry and quality assurance support to ensure the accuracy and reliability of SharePoint, Asana, and Salesforce
• Collaborate with the Director of IT in drafting and updating user guides for new and existing IT processes
• Lead training and support to team members on the use of computer systems and software that include both Microsoft Windows and Apple MacOS platforms
• Provide technical assistance to staff and new interns, which may include troubleshooting workstation issues, as needed
• Assist with laptop deployments and customizations for staff
• Support staff with on-site equipment including projectors, meeting OWLs, Apple TV, and other equipment related to hybrid and online meetings
• Research and recommend solutions to streamline technological systems at the organization
• Maintain accurate records on technical support provided and solutions given to staff
• Participate in Operations-related meetings and activities to gain exposure to the various aspects of nonprofit operations and administration while contributing insights from a IT perspective

Qualifications

• Interest in international, refugee, asylee, and/or immigrant issues
• Strong computer skills are essential
• Strong knowledge of software, including Asana, SharePoint, OneDrive, and other Microsoft Suite programs
• Familiarity with databases, especially in the context of non-profits, preferred
• Ability to learn quickly and adapt to last-minute schedule changes
• Excellent organizational, verbal, written, and interpersonal skills
• Self-motivated, with the ability to work both collaboratively in a team and independently

Learning Objectives

1. Gain hands-on experience in maintaining and improving technological systems
2. Support the implementation and streamlining of new software for non-profit use
3. Understand data clean-up procedures and quality assurance protocols specifically tailored to support non-profit technologies
4. Develop skills in drafting and updating user guides to ensure streamlined processes
5. Craft research skillsets to make recommendations on new technologies to be utilized for the betterment of the business
6. Understand on-site equipment and develop troubleshooting skills
7. Enhance organizational and time management skills by effectively prioritizing tasks

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