Responsibilities: Oversee and ensure smooth day-to-day operations of the Anatomy Sanctuary during primetime hours, under the supervision of AGM / GM Build and maintain member rapport in the Sanctuary throughout service and upholding the Anatomy way Remain calm, composed and in control even in unusual situations. Do not shy away from hard conversations and handle conflict resolution with ease Handle member concerns and supervise all member behavior in steam, infrared sauna, cold plunge and hot plunge; Making sure a high standard is maintained Communicate all needs / issues in the sanctuary to GM / AGM in a timely manner Monitor cleanliness and operation of the space for members by removing empty water bottles, ensuring the floor is clean of towels and debris, plunges are clean etc. Assist the detail TEAM to ensure the locker room standard is maintained; checking of towel supply, assisting with locker openings, and maintaining smooth operational excellence during prime time hours Qualifications: Bi-lingual Spanish & English speaking preferrend The ideal Sanctuary Lead candidate will have an outgoing personality and can-do attitude Excellent communication and member relations skills Minimum two years in a luxury service related industry. Health Club / Fitness background preferred Anatomy
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