Job Description

Site Reliability Engineer

Full Time Permanent

Onsite Locations: Colorado Springs, CO - Austin, TX - Raleigh, NC - Springfield, IL

Responsibilities

• Participate in designing software solutions that achieve the best customer value
• Translate customer and business requirements into functional and technical solutions and provide input on the Supportability of functional requirements and designs
• Lead ongoing operational support initiative to ensure day-to-day Web operations are running smoothly and manage issue escalations.
• Schedule and conduct operational reviews to ensure SLA are aligned with business goals and objectives.
• Strong ability to troubleshoot and drive issues to closure. Previous experience in managing a full ecosystem would be an added bonus (across all layers like web , app , db , third party integrations etc )
• Exceptional ability and strong desire to lead and mentor junior resources to reach full potential – Required.
• Be a strong enabler and collaborator – willingness to share ideas, documentation and best practices.
• Ability to work across Global teams and different time-zones
• Excellent interpersonal, oral/presentation and written communication skills in both technical and non-technical language.
• Pursue ongoing learning opportunities to strengthen skill-sets

Understanding of Web technologies

Expert Apache web server hands-on experience including all of the following:

• Rewrite rules , redirects, regular expressions • Proxy – use of Reverse Proxies , restrictive forward proxies, Apache Mod proxy configuration and tuning/tweaking.• Certificate , SSL configs, TLS , ciphers configurations and hardening. • Apache debugging, significant experience in analysis of logs and troubleshoot issues.

• Ability to compile Apache from source distribution.

Expert understanding of java based application servers (AEM , jboss , Tomcat) :

Advanced JVM configuration

• Run time parameters• Garbage Collection• Heap configurations 10 + years demonstrated experience Debugging heap dump , thread dumps, memory leaks

10 + year demonstrated experience with analysis of logs and troubleshoot issues.

Expert Linux skills

Scripting languages – Shell , Perl , Python10+ years experience with system admin skills on Linux • Patching and system monitoring• Experience in compiling packages using gcc etc • Experience with security hardening of Linux systems and services.

Hands-on AWS skills

• 5+ years experience in solutioning and configuration/deployment of AWS services including - Elastic Beanstalk , Kubernetes, API GW , Load balancers, Target groups, ec2 instances , S3 , RDS etc. • Understand network routes and subnets (basic understanding) and VPC’s. • System updates/patching

• Using Cloudwatch and other alert mechanisms. Experience with Network configuration, DNS routes and subnets, Zone configuration and troubleshooting.

Experience in Vulnerabilities management and mitigations. Ability to decipher penetration test/vulnerability reports and figure out mitigations.

Experience in implementing monitoring/alerting frameworks for tracking outages, capturing analytics using tools like NewRelic etc.

GTM experience (Akamai , Cloudflare) desirable.

Strong ability to troubleshoot and drive issues to closure. Previous experience in managing a full ecosystem would be an added bonus (across all layers like web , app , db , third party integrations etc )

Exceptional ability and strong desire to lead and mentor junior resources to reach full potential – Required.

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