Job Description

Job Description:

Engel & Völkers, a global real estate powerhouse, is seeking a dynamic and detail-oriented Shop Concierge to be the face of our Richmond shop. This role serves as the primary support for real estate advisors, assisting with brokerage tools such as Bright MLS, E&V World, Lofty CRM, Cloud CMA, Dotloop, and Canva.

The Shop Concierge plays a key role in talent attraction, advisor onboarding, engagement, and event coordination. Responsibilities include managing conference room schedules, advisor meetings, and online training, as well as assisting with weekly meeting preparation, shop correspondence, and special events. Maintaining an organized and professional shop environment is essential, along with providing general reception, marketing, and transaction support.

The ideal candidate is energetic, organized, and proactive—capable of juggling multiple projects in a fast-paced setting. Strong multitasking skills, a detail-oriented mindset, and the ability to work independently while meeting deadlines are essential. If you’re looking for an exciting career with a premier real estate brokerage, we’d love to hear from you!

Experience:

• 2+ years in customer service, real estate, or office reception
• Real estate license preferred

Qualifications:

• Proficient in Google Suite
• Social media savvy (Instagram, Facebook, LinkedIn, YouTube, Google Business Profile)
• Strong attention to detail (a must!)
• Bright, positive personality that works well with advisors, staff, and vendors
• Fun, enthusiastic, and able to work both independently and in a team setting
• Excellent written and verbal communication skills
• Exceptional organization and multitasking abilities

Tasks:

• Assist staff with advisor onboarding, recruiting, and engagement
• Assist advisors with real estate-oriented software (Bright MLS, CRMs, Zillow, Google Suite, etc.)
• Weekly reporting on community events and real estate education opportunities
• Assist advisors in the creation of listing marketing materials as needed
• Keep track of office inventory and supplies
• Organize client gifts
• Deposit checks and handle settlement documents
• Handle incoming phone calls, emails, and other communications from clients, agents, and vendors
• Greet clients, agents, and visitors with a warm, pleasant, and professional demeanor
• Organize and maintain shop common areas and equipment, including but not limited to supply orders, tidying up daily, and scheduling miscellaneous contractors as needed
• Assist with event planning for community and/or charity endeavors
• Complete miscellaneous tasks as needed related to reception, marketing, and real estate transactions
• Maintain a high level of professionalism in client interactions
• Handle incoming and outgoing mail, packages, and other correspondence
• Oversee the day-to-day operations of the office, ensuring that the environment is clean, organized, and welcoming
• Ensure the smooth operation of office technology, including phones, computers, and other devices
• Assist in maintaining the office’s branding by ensuring that shop displays are up to date with current properties and company messaging

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