Job Description

Senior Engineering Manager (Provider CX & Group Practices Product) New York, New York, United States; Remote; San Francisco, California, United States; Seattle, Washington, United States Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About Engineering at Headway Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small (~85) but mighty team using technology to build that future (and have a fun time while doing it!). Principles that guide us: Focus on the mission : We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they’re facing. Ship small, learn fast : We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration. Everything is a product : Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind. Optimize for trust : We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes. Tools we use: Languages : Python 3, TypeScript Libraries : FastAPI, SQLAlchemy, React Infrastructure : AWS (Fargate, ECS, S3, and more), Spark, Flink, and Kafka Version control : Github About this role There is a lot that we're building at Headway, but a delightful and great user experience for the 48,000+ mental healthcare providers using Headway to manage and grow their practice is at the crux of our mission. As we embark on an ambitious 2025, we're expanding or launching multiple engineering teams where your product engineering leadership could make a measurable impact in enabling therapists to more effectively run their practice, provide care and serve their patients on Headway. The first of these teams, Groups , has grown over the last few months with a charter of making Headway the default choice for a group practice to run their insurance practice, driving their practice growth and meaningful cost savings as they serve an outsized number of patients on our platform. The second team, Provider CX , will launch under your leadership to ensure we deliver best-in-class support experiences to our expanding Provider network, enabling internal teams to prioritize and deliver support effectively as we scale. These teams are highly cross-functional, often working with partners across EPD, CX, Growth, Clinical teams, and other functions to understand the needs of our therapist users - both individual providers and group practices. As an engineering leader at Headway, you will be responsible for establishing and growing these pods through hiring, people development, and strategic planning. You get to play a founding role in setting up how the teams operate, defining what and how they build, and ultimately drive best-in-class user experiences that have a measurable impact on our business objectives. Who you are We’re looking for experienced engineering team leaders and people managers who are relationship-obsessed, drive results and enable their teams to build for technical excellence. As an Engineering Manager at Headway, you will work closely with Engineering Leadership, Product, Design and Business teams to help shape the future of the engineering organization. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact on our rapidly scaling engineering team. Lead and manage a team (or teams) of 6+ engineers Ensure there is process and product alignment across your team Develop and grow your team through weekly 1-1s, mentorship, and feedback Work with and help develop aspiring engineering leaders within the engineering team Contribute to the broader company strategy and product roadmap Help build out our engineering team as the headcount grows from 80 to 120+ through the remainder of the year Below are additional experiences we think help engineering managers succeed at Headway: You have 4-6+ years of experience as an Engineering Manager You have 3-5+ years of experience as a Software Engineer You have a strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users You have a strong technical foundation that allows you to ensure your team is making appropriate technical decisions You have a track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments You have a track record of working well across teams and functions It's a nice to have if you've had prior experience with Python and React and working with AWS infrastructure It's a nice to have if you've had experience in health tech, building user-facing products BS, MS in Computer Science or related field Compensation and Benefits: The expected base pay range for this position is $234,600 - $276,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage

HSA / FSA

401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. Apply for this job #J-18808-Ljbffr Headway

Job Tags

Holiday work, Immediate start, Remote job, Flexible hours,

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