Job Description

This is Vel from Techstar Group. We are currently hiring for below position for one of our clients.

Please let us know your interest and comfort level with your updated profile, Thanks in advance.

Role: SAP Service Cloud Consultant

Location: Remote with Travel

Duration: 6+ Months

Rate: Negotiable

SAP Service Cloud Solution Consultant JD as below:

• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
• Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
• Manage project work and customer expectations throughout the project life cycle
• Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external; including developers and offshore teams
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
• Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation

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