Job Description
Title: Marketing Services QA
Location: Auburn Hills, MI
Remote Option: NO-Onsite role
Level QA Lead 1
Job Details:
Job Requirements
We are seeking a Level 1 QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases.
Key Responsibilities:
Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.
Execute test cases, regression tests, and functional testing to ensure system integrity and performance.
Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).
Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.
Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.
Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.
Follow established QA processes and best practices to maintain a high standard of testing.
Provide feedback on user experience (UX) and potential system improvements.
Maintain test documentation, including test plans, test cases, and test execution results.
Technical Experience
Manual Testing Experience:
Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing).
Experience in validating change requests, enhancements, and bug fixes.
Writing test cases, test scripts, and test plans based on business requirements
Bug Tracking & Reporting:
Experience with defect tracking tools like Jira.
Ability to log, track, and prioritize defects effectively.
Test Data Management:
Understanding of test data creation and working with datasets for validation.
Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud.
Basic API Testing
Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.
Unique Skills
Marketing Cloud Testing:
Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud.
Checking personalization, dynamic content, and A/B testing setup.
Understanding data extensions, segmentation, and audience targeting.
Service Cloud Testing:
Testing case management, automation rules, workflows, and process builder flows.
Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.
Experience Cloud Testing:
Testing customer portals, self-service communities, and authentication workflows.
Verifying access control, profiles, and role-based security settings.
Salesforce Configuration & Navigation:
Understanding of standard and custom objects, fields, validation rules, and page layouts.
Experience testing Lightning components and Visualforce pages.
Basic SOQL Knowledge
Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.
...Managed Services Support Engineer, Oak Brook, IL Summary: This is a full time permanent Managed Services Support Engineer position. Looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical...
...pivotal in redefining online dating for Gen Z and the way people around the world connect. This is a unique opportunity to drive content design across our app's multiple touchpoints, directly shaping user experience and driving innovation. Collaborating with a dynamic...
Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: You want benefits. We support you with a minimum...
...teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Uncommon High School Math teachers work in grade teams and content teams to push students towards being self-guided learners. Our teachers become experts in their...
...Senior Technical Recruiter (Executive Specialty) As a Senior Technical Recruiter, you will be responsible for sourcing, screening, and interviewing top technical talent for a cutting-edge Firm. You will also be responsible for developing and maintaining relationships...