Job Description

Job Description

Job Description

Job Description

Summary/objective

Call Center Live Chat Agents will answer customer questions and queries through live chat. You will be a member of the primary contact team for consumers interested in the products we offer. This is a great opportunity for someone interested in growing their sales career within a nationwide organization that is continuously recognized for its dedication to customer service and satisfaction. In this role you will build relationships with our customers, using the consultative approach to understand the customer’s needs and then offer them the best moving solution.

Essential functions

• Promptly respond to customer questions in a timely and accurate way, via phone, email, or chat
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Analyze and report product malfunctions
• Update internal databases with information about technical issues and useful discussions with customers
• Must be helpful and professional

• Research required information using available resources
• Must be able to close Local and LDM orders with a history of high Local and LDM conversion

• Up sell additional products as need arises
• Leverage consultative sales approach to meet daily, weekly, monthly call and sales targets

• Ability to track, report, and submit sales stats to management on a daily basis
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Essential duties, responsibilities, and activities may change at any time with or without notice

Competencies/Skills

• Proficient in relevant computer applications (Microsoft Excel and Outlook)
• Proven ability to succeed in a fast-paced sales or customer service environment
• Excellent data entry and typing skills
• Strong phone presence is a plus
• Effective listening skills
• Exceptional organization skills
• Strong ability to multi-task and prioritize daily responsibilities
• Self-motivated
• Ability to handle stressful situations appropriately
• Superior written/verbal/interpersonal communication skills
• An engaging, outgoing personality and passion for helping customers

Specialized knowledge and/or licenses

N/A

Supervisory responsibilities

None

Work environment

Working conditions for this position are in a standard in office setting which is generally indoors in a controlled environment.

Physical demands

The physical demands for this position require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds or more.

Travel required

None

Required education and experience

• High School Diploma or equivalent
• Minimum of one (1) year experience in sales, customer service, retail, or Marketing
• History of high QA scores – 90% or higher preferred
• Previous call center, telemarketing, and/or cold calling experience is a plus

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

***This is an HOURLY pay position with UNCAPPED Commission. An average Sales Rep will make an additional $2000 plus / month based on performance. A high performing Sales Rep has the potential to make more.***

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