Job Description

We are actively recruiting a friendly, professional, and bilingual Customer Service Representative fluent in Korean and English to join a well-established insurance agency in Duluth, GA . This is an excellent opportunity for someone with strong communication skills and a passion for helping others— no prior insurance experience required . You’ll provide support to Korean-speaking clients in managing their home and auto insurance needs, ensuring they receive clear, helpful guidance every step of the way.

Key Responsibilities:

• Serve as the main point of contact for Korean-speaking clients
• Respond to inquiries via phone, email, and in-person regarding home and auto insurance policies
• Assist with billing questions, policy changes, documentation, and general account maintenance
• Communicate effectively with carriers to resolve client issues
• Accurately enter and maintain client information in internal systems
• Provide exceptional service with empathy, professionalism, and attention to detail
• Collaborate with agents and internal team members to support client needs

Qualifications:

• Fluency in Korean and English (both verbal and written) is required
• Customer service and communication skills
• Basic computer proficiency and ability to learn internal systems
• Detail-oriented with a team-oriented attitude
• Willingness to learn about the insurance industry (training will be provided)

Benefits Package Includes:

• Health insurance (medical, dental, vision)
• 401(k) with discretionary employer match
• Paid time off (PTO)
• Comprehensive training provided
• Supportive team environment with room for growth

This is an ideal role for someone looking to build a stable and rewarding career while serving the Korean-speaking community. No insurance license is required to start, but future licensing opportunities are available for career advancement.

Ready to start an incredible career? Apply today! We look forward to hearing from you.

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