Job Description

Key Responsibilities:

• Provide L1 support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, MS Office Suite, and standard business applications.
• Manage and resolve incidents/service requests through ticketing tools (ServiceNow, Remedy, etc.).
• Use Active Directory for password resets, account unlocks, and basic user/group administration.
• Assist with SCCM tasks such as software installation, patch deployment, and inventory checks.
• Support users with Outlook, Teams, and other collaboration tools.
• Perform basic hardware replacements (RAM, HDD/SSD, monitors, keyboards, etc.).
• Escalate unresolved issues to L2/L3 teams.
• Ensure compliance with IT security and company policies.

Skills & Qualifications:

• 02 years of IT support experience in EUC or Service Desk roles.
• Hands-on experience with Active Directory (user management, group policy basics).
• Familiarity with SCCM (software deployment, patching, reporting).
• Basic knowledge of networking (LAN/Wi-Fi, IP, DNS).
• Strong communication and problem-solving skills.
• Ability to support remote users through RDP or other remote tools.

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