Job Description

Job Description

Job Description

The IT Manager is responsible for overseeing and managing the Housing Authority's information technology systems, networks, software, and hardware. This role ensures IT infrastructure and data availability, reliability, and security, driving technological improvements that enhance organizational efficiency and effectiveness.

TYPICAL CLASS ESSENTIAL DUTIES : (These duties are a representative sample; position assignments may vary.)

1. System Management and Support:

· Manage and maintain servers, networking equipment, desktops, laptops, printers, telecommunication systems, and peripheral devices.

· Ensure optimal performance, troubleshooting hardware and software issues promptly.

2. Network and Data Security:

· Implement, manage, and monitor security protocols and infrastructure, ensuring compliance with cybersecurity best practices and relevant regulatory standards.

· Conduct regular risk assessments, manage incident responses, and oversee disaster recovery plans.

3. Project Management:

· Plan and implement IT projects, including software rollouts, hardware upgrades, and network enhancements.

· Coordinate with vendors and stakeholders to ensure projects meet timelines, budgets, and organizational requirements.

4. Strategy and Planning:

· Develop and execute short- and long-term IT strategies aligning with organizational objectives.

· Provide recommendations on emerging technologies, system improvements, and efficiencies.

5. Technical Training and Support:

· Conduct training sessions for staff on technology usage, cybersecurity awareness, and system updates.

· Provide user support and manage helpdesk operations, ensuring effective resolution of technical issues.

6. Vendor Management:

· Manage relationships with technology vendors and service providers.

· Negotiate contracts, evaluate service delivery, and ensure cost-effective solutions.

7. Compliance and Documentation:

· Ensure compliance with applicable regulatory and legal standards, including data protection laws.

· Maintain accurate documentation of IT processes, infrastructure configurations, and compliance audits.

8. Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE (positions in this class typically require):

· Bachelor’s degree in information technology, Computer Science, or related field; relevant certifications (e.g., CISSP, CompTIA Security+, ITIL) preferred.

· Minimum of 5 years of experience in IT management, preferably within public housing or similar governmental organizations.

· Demonstrated experience in network management, cybersecurity, and system administration.

· Strong knowledge of current IT best practices, technologies, and compliance standards.

KNOWLEDGE (position requirements at entry):

Knowledge of:

· Applicable federal, state, and local laws, rules, and regulations;

· System design and maintenance practices and procedures;

· Applicable hardware, software, and peripheral equipment;

· Advanced technology troubleshooting techniques;

· Customer service principles;

· Policy and procedure development;

· End-user support services;

· Department inventory requirements;

· Methods of planning technology installations.

 

SKILLS (position requirements at entry):

Skill in:

· Excellent leadership, organizational, and project management skills.

· Strong analytical, problem-solving, and decision-making capabilities.

· Ability to communicate effectively with technical and non-technical stakeholders.

· Proven capacity to handle multiple projects and deadlines simultaneously.

Company Description

The mission of the Housing Authority of the City of Milwaukee (HACM) is to foster strong, resilient and inclusive communities by providing a continuum of high-quality housing options that support self-sufficiency, good quality of life, and the opportunity to thrive.

HACM has been a national leader in housing for over 70 years and currently provides high-quality, affordable housing options to over 10,000 Milwaukee families, seniors and disabled adults. We also work with our residents to assist them in achieving self-sufficiency through a wide range of economic, health and social services.

Chartered by the State of Wisconsin in 1944, HACM is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Milwaukee and confirmed by the Milwaukee Common Council.

HACM's housing options include over 4,000 subsidized public housing and/or tax credit units and a Housing Choice Voucher Program (Section 8 Rent Assistance) that provides housing assistance to nearly 6,000 households. Both programs utilize affordable housing subsidies that are provided by the U.S. Department of Housing and Urban Development. HACM also manages nearly 1,000 unsubsidized affordable apartments at its Berryland, Northlawn and Southlawn developments.

HACM has developed a number of award-winning programs that focus on the development of healthy communities that provide safe environments for families, seniors and adults with disabilities. Major initiatives include physical improvements to ensure the long-term viability of affordable housing, economic self-sufficiency, education, homeownership, public safety, and health care.

Honors recognizing HACM's high quality service to the Milwaukee community and beyond have included the World Leadership Award from the World Leadership Forum in recognition of HACM's innovations in housing and neighborhood development.

HACM values strong fiscal management. The agency has earned an A+ credit rating by Standard & Poor's Rating Services.

Company Description

The mission of the Housing Authority of the City of Milwaukee (HACM) is to foster strong, resilient and inclusive communities by providing a continuum of high-quality housing options that support self-sufficiency, good quality of life, and the opportunity to thrive.\r\n\r\nHACM has been a national leader in housing for over 70 years and currently provides high-quality, affordable housing options to over 10,000 Milwaukee families, seniors and disabled adults. We also work with our residents to assist them in achieving self-sufficiency through a wide range of economic, health and social services.\r\n\r\nChartered by the State of Wisconsin in 1944, HACM is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Milwaukee and confirmed by the Milwaukee Common Council.\r\n\r\nHACM's housing options include over 4,000 subsidized public housing and/or tax credit units and a Housing Choice Voucher Program (Section 8 Rent Assistance) that provides housing assistance to nearly 6,000 households. Both programs utilize affordable housing subsidies that are provided by the U.S. Department of Housing and Urban Development. HACM also manages nearly 1,000 unsubsidized affordable apartments at its Berryland, Northlawn and Southlawn developments.\r\n\r\nHACM has developed a number of award-winning programs that focus on the development of healthy communities that provide safe environments for families, seniors and adults with disabilities. Major initiatives include physical improvements to ensure the long-term viability of affordable housing, economic self-sufficiency, education, homeownership, public safety, and health care.\r\n\r\nHonors recognizing HACM's high quality service to the Milwaukee community and beyond have included the World Leadership Award from the World Leadership Forum in recognition of HACM's innovations in housing and neighborhood development.\r\n\r\nHACM values strong fiscal management. The agency has earned an A+ credit rating by Standard & Poor's Rating Services.

Job Tags

Temporary work, Local area,

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