Job Description
We all know there’s no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends around the outdoor fireplace. Across our 200 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work, and play.
Just like our colleagues.
We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Responsibilities:
•Perform all check-in and check-out tasks
•Manage phone switchboard and take reservations
•Inform customers about payment methods and verify their credit card data
•Register guests collecting necessary information (like contact details and exact dates of their stay)
•Welcome guests upon their arrival and assign rooms
•Provide information about our hotel, available rooms, rates and amenities
•Respond to Guest complaints in a timely and professional manner
•Co-ordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills:
•Work experience as a Hotel Night Auditor, one year preferred
•Experience with hotel reservations software. Opera is a plus!
•Understanding of how online travel agent's work
•Positive, Guest service orientated attitude!
•Excellent communication and organizational skills
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