Job Description

Job Description

The Front Office Coordinator will be responsible for providing comprehensive administrative support to ensure the smooth operation of the office. This role involves a variety of tasks, including managing office supplies, coordinating meetings, supporting staff, and handling communications.

• Conduct Waitlist Outreach: Contact client families quarterly or as instructed to confirm their commitment to services.
• Coordinate and Communicate with Support Teams: Use designated systems to collaborate with tablet and IT support teams.
• Request Vendor Services: Procure services from designated vendors as needed.
• Procure Services from Vendors: Request services through specified vendors when required.
• Manage Business Phones and Visitors: Answer business calls and greet visitors and teammates warmly.
• Administer Facilities: Oversee new hire and new client paperwork, as well as the offboarding process for teammates.
• Handle Mail and Supplies: Receive, distribute, and stock mail accordingly.
• Maintain Cleanliness: Ensure cleanliness and orderliness of the facility.
• Create Program Materials to support clinical programming needs.

Non-Essential Functions/Other Duties :

• Other duties as assigned.
Qualifications :
Education:

• High school diploma or equivalent required.
Experience:
• Experience as a Receptionist, Front Office Representative, or similar role strongly preferred.
Skills and Competencies:

• Excellent communication skills with proven ability to communicate effectively and professionally with internal and external contacts to the organization.
• Self-motivated, with excellent organization, prioritization, and time management skills.
• Exceptional attention to detail.
• Works cohesively within a team environment.
• Professional presence and poise under pressure.
• Critical thinking skills, with strong analytical abilities.
• Strong work ethic and discipline to complete tasks thoroughly and on time.
• Expert in Microsoft Office products and applications, including Excel, Word, PowerPoint; SmartSheet / MS Project; Zoom and other communication platforms.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
• Demonstrated ability to interface well with all departments within the company in a highly professional manner.

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