Job Description

Determination for the Epic Application Analyst (I, II or III), MyChart roles will be based on experience and qualifications.

Not currently working with 3rd party recruitment agencies. For immediate consideration email resume to

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will focus primarily on the following Epic applications: MyChart patient portal. The Epic Application Analyst, MyChart is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong understanding of MyChart patient portal functionality and capabilities 

• Familiarity of the patient experience within a healthcare organization 

• Strong analytical, technical, and troubleshooting skills 

• Demonstrating flexibility with respect to changing end‐user business needs 

• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others 

• The ability to communicate information clearly and concisely with project leadership and subject matter experts 

• The ability to gain trust and establish effective relationships with Epic counterparts 

• The ability and willingness to learn new software and systems 

• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy 

• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence 

• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressure 

Required Experience

Required:

• Bachelor’s degree or a license/certification in a clinical specialty
• Minimum 8 Years of experience will be accepted in lieu of the required degree or diploma

· 7 or more years of experience

· PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

· External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification is required.

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: MyChart

· Experience working with patient portal solutions

Epic Application Analyst II, MyChart

Required: 

• Bachelor’s degree or a license/certification in a clinical specialty

• 3 to 7 years of experience 

• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma 

Preferred: 

• Certification, experience, or proficiency in one or more of the following Epic modules: MyChart 

• Experience working with patient portal solutions 

Epic Application Analyst III, MyChart 

Required: 

• Bachelor’s degree or a license/certification in a clinical specialty

• 7 or more years of experience 

Preferred: 

• Certification, experience, or proficiency in one or more of the following Epic modules: MyChart 

• Experience working with patient portal solutions 

*Salary posted is for CA location only

Address
12401 Washington Blvd.

Salary
97593.60-177548.80

Shift
Days

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Job Tags

Work at office, Immediate start, Remote work, Shift work,

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