Job Title: Enrollment/Billing Senior Representative
Job Location: 100% Remote
Job Duration: 3+ Months (Possible Extension)
Schedule Notes: Two shifts worker may have: 8:30 am - 5:30 pm EST or 10 am – 7 pm EST Training 8:30 am - 5:30 pm EST 100% remote
Job Summary:
· Delivers specific delegated Enrollment/Billing tasks assigned by a supervisor.
· Provides financial related support for banking and/or billing related functions to new and/or existing accounts.
· Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts.
· Research problems and negotiate with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues.
· Creates, analyzes, and responds to standard and/or non-standard reports.
· Bills and/or collect outstanding/delinquent payments or issues payments.
· Researches and identifies trends and develops and implements methods to improve results.
· May support larger markets and/or National Accounts .
· Completes day-to-day Enrollment/Billing tasks without immediate supervision but has ready access to advice from more experienced team members.
· Tasks involve a degree of forward planning and anticipation of needs/issues.
· Resolves non-routine issues escalated from more junior team members.
· Organizing and keeping track of customer's outstanding balances, contacting customers via email and phone to collect payments on outstanding debt, maintain a 99% collections ratio, review escalated accounts to determine next step in collection efforts, schedule & host client facing meetings, set up payment arrangements, submit 10 day demand letter to leadership, deliver specific delegated tasks assigned my management, researches and identifies trends and develops and implements methods to improve results, researches problems and negotiates with internal/external customers for resolution, partners to resolve moderately complex issues with sales, credit, and cash teams.
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