Emergency Call Center Call Taker Job at Life Ambulance Network, Skokie, IL

ZjYram9QTDVVRnMxUzJDZi9oNDJvQzNWSHc9PQ==
  • Life Ambulance Network
  • Skokie, IL

Job Description

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description:

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

  • Answer, screen, and direct calls
  • Distinguish the need for emergency transportation
  • Pre-arrange transport for facilities while determining the level of care needed for the patients
  • Provide information and assistance for customer service inquires as needed
  • Communicate with multiple departments and EMS personal
  • Provide supportive information to customers to assist them in arranging appropriate transport
  • Other duties as assigned

Requirements

Position Requirements:

  • A minimum of two years customer service or call center experience
  • Pleasant, professional phone manner
  • Detail oriented
  • Computer & typing skills
  • Ability to excel in high-stress environment
  • Adapt to frequently changing policies
  • Ability to learn policies and procedures for facilities and recognize when to apply them.
  • Weekend availability

Preferred:

  • Medical background
  • EMD or EMT -B/P certification preferred

What we offer:

  • Competitive Pay, PTO, overtime opportunities
  • A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
  • Tuition reimbursement
  • Uniforms
  • On-site continuing education
  • Family culture based on open communication
  • EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Job Tags

Weekend work,

Similar Jobs

China Global Connections

History Teacher Job at China Global Connections

We are looking for a History Teacher for an international High school based in Shenzhen. This is a full-time position starting from the upcoming academic year in August 2025. About the schoolThe international school, situated in the Nanshan Zone, is spread over an area... 

DaVita

Registered Nurse Job at DaVita

 ...34 SW Mulvane Street, Ste 300,Topeka,Kansas,66606,United States of America This position is located in Topeka, KS in the hospital setting. No PRIOR Dialysis experience is required. DaVita provides a very comprehensive 10-12 weeks of training. DaVita... 

Sittercity

Reliable Babysitter Drives Preschool Child and Provides Care Job at Sittercity

We seek a reliable babysitter for one preschool-age child from August 18, 2025. The schedule is Monday through Friday, from 5:30 AM to 7:30 AM. Responsibilities include providing safe transportation to and from activities, offering care if the child is sick, and engaging...

Maxx Fitness Clubs

Kidzz Club Childcare Attendant Job at Maxx Fitness Clubs

 ...rewarding career. Working with a brand that is rapidly expanding is the best choice you can make. Maxx Fitness Clubzz is a luxury gym chain offering state-of-the-art equipment and affordable membership rates. Maxx strives to always deliver an excellent experience for... 

Sportime Clubs, LLC

Tennis Coach Job at Sportime Clubs, LLC

 ...wide range of amenities. These include 192 indoor and outdoor tennis courts, 64 pickleball courts, rinks, turf fields, camps, gyms, and more, across Long Island, NYC, Westchester, and the NY Capital Region. Sportime clubs are state-of-the-art yet affordable, featuring...