Required:
• 5+ years of experience in desktop or technical support roles. Need Networking experience Need Azure administration experience
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
• Familiarity with Active Directory and basic network troubleshooting.
• Experience working with MSP vendors
• Wifi/printers/access control experience
• Excellent verbal and written communication skills.
• Proven ability to deliver high-quality customer service and technical support.
Certifications (Required or Preferred):
• CompTIA A+ (Required or equivalent experience)
• Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
• CompTIA Network+, MCSA, or other relevant Microsoft certifications (a plus)
Preferred:
• Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
• Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
• Experience with mobile device management (MDM) solutions such as Microsoft Intune.
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