Position : Customer Service Representative (Portuguese Must Speaking) Location : San Antonio, TX Duration : 12 Months Contract Total Hours/week : 40.00 Description: Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses Use computerized system for tracking, information gathering, and/or troubleshooting Respond to inquiries and resolve problems of basic to moderate complexity Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal Perform proactive outbound follow-up communications, as necessary Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems Build customer relationships throughout the operations supported by the Americas ASC Qualification & Skills: High School Diploma or equivalent; Associate’s Degree or related specialized courses preferred 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable Basic computer proficiency and experience with Microsoft Office suite (Word and Excel) Demonstrated customer service orientation Experience using a case management system and knowledge portal and navigating a Human Resource Information System Ability to resolve routine problems and questions independently Ability to pay close attention to details and use time effectively Excellent oral and written communication skills with the ability to independently compose routine written communications Ability to work in a fast paced team environment Multi-tasking capabilities to manage several caseloads Proficiency in English required, languages in Spanish, French or Portuguese a plus MILLENNIUMSOFT
...every class. Find the role that's right for you. Apply today. We look forward to meeting you. Who We Are We are seeking Trades Assistants to provide expert solutions on shipboard alterations & installation for fleet modernization in the San Diego, CA area. The selected...
...located in Princeton, IN is currently seeking a qualified Health & Wellness Coach to join their team Part-time!Check out the details below... ...: Permanent / Direct Hire Setting: Occupational Health / Corporate Wellness Locations: Princeton, IN (onsite) Schedule:...
Primary Care Physician at CenterWell Senior Primary Care summary: A Primary Care Physician leads a multidisciplinary team to provide comprehensive, value-based care focused on seniors' physical, emotional, and social wellness. They evaluate and treat patients, coordinate...
Job Description Job Description Do you know how to do the following: Programming Barudan 6 head embroidery machine Hoop items to be embroidered (hats, shirts, jackets, backpacks, bags and more) Load and unload the embroidery machine Threading needles and...
...Office Assistant Human Resources at Cedar Point summary: The Office Assistant Human Resources at Cedar Point supports new hires with... ...$14.25/hour At Cedar Point, work is FUN! Starting as an entry-level Office Assistant for Human Resources, youll assist new hires...