Position : Customer Service Representative (Portuguese Must Speaking) Location : San Antonio, TX Duration : 12 Months Contract Total Hours/week : 40.00 Description: Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses Use computerized system for tracking, information gathering, and/or troubleshooting Respond to inquiries and resolve problems of basic to moderate complexity Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal Perform proactive outbound follow-up communications, as necessary Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems Build customer relationships throughout the operations supported by the Americas ASC Qualification & Skills: High School Diploma or equivalent; Associate’s Degree or related specialized courses preferred 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable Basic computer proficiency and experience with Microsoft Office suite (Word and Excel) Demonstrated customer service orientation Experience using a case management system and knowledge portal and navigating a Human Resource Information System Ability to resolve routine problems and questions independently Ability to pay close attention to details and use time effectively Excellent oral and written communication skills with the ability to independently compose routine written communications Ability to work in a fast paced team environment Multi-tasking capabilities to manage several caseloads Proficiency in English required, languages in Spanish, French or Portuguese a plus MILLENNIUMSOFT
...Private Duty Nurse RN Find yourself here.Aveanna is compassion and passion rolled into one inspired purpose. It's anything you want to find and everything you're looking for. It's a place where caring is more personal, because it happens right in the comfort of...
..., PA. Perfect for lovers of boating, sailing, and surfing! Excellent school systems, wonderful restaurants, and antique stores in downtown settings. Our gastroenterologists and staff at Monmouth Gastroenterology Associates are dedicated to providing quality, affordable...
...Speech Language Pathologist, Home Health at CenterWell Home Health summary: As a Home Health Speech Language Pathologist, you will... ...speech language pathologist, home health, patient care, speech therapy, diagnostic testing, treatment plans, healthcare, communication...
...'ll be part of a resilient team that works together to redefine the boundaries of... ...Licenses: TX All Lines or Home state Work Comp Adjuster License This role is for fully remote... ...How you'll make an impact Apply claims management experience to execute decision...
...insights. - Review and complete written studies, offering honest feedback. - Test products and services, sharing your thoughts and experiences. What We Need From You: - A working camera on your smartphone or a webcam on your computer is recommended. - Reliable...