Position : Customer Service Representative (Portuguese Must Speaking) Location : San Antonio, TX Duration : 12 Months Contract Total Hours/week : 40.00 Description: Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses Use computerized system for tracking, information gathering, and/or troubleshooting Respond to inquiries and resolve problems of basic to moderate complexity Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal Perform proactive outbound follow-up communications, as necessary Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems Build customer relationships throughout the operations supported by the Americas ASC Qualification & Skills: High School Diploma or equivalent; Associate’s Degree or related specialized courses preferred 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable Basic computer proficiency and experience with Microsoft Office suite (Word and Excel) Demonstrated customer service orientation Experience using a case management system and knowledge portal and navigating a Human Resource Information System Ability to resolve routine problems and questions independently Ability to pay close attention to details and use time effectively Excellent oral and written communication skills with the ability to independently compose routine written communications Ability to work in a fast paced team environment Multi-tasking capabilities to manage several caseloads Proficiency in English required, languages in Spanish, French or Portuguese a plus MILLENNIUMSOFT
...Job Summary You know your wine. Youre charming, personable, and persuasive but most of all, you know how to make the wine drinking... ...service experience required; Wine knowledge and/or wine industry experience; Experience in retail food, catering or restaurant environment...
...provided in any location. Services are primarily provided in a range of community settings such as recipients home, school, homeless shelters, libraries, etc. About the Company: Broadstep has been a leader inproviding a continuum of physical, emotional, and mental...
.... Basic Purpose Reporting to the Sales Manager/Recruitment Manager, the Senior Technical Recruiter will be responsible for identifying and... ...system, resource/delivery manager, or Collabera sales/executive/account manager. Additionally, the recruiter will focus on...
...Job Title: Android Software Engineer II Location: Seattle, WA Duration: 12 months... ...extension (only W2) We are looking for developers with experience in user interfaces, infrastructure... ...Job Description: You will be Building app tools, troubleshooting, and triaging for...
We are currently searching for a Safety Manager to work on a project in Charleston, SC. Morgan Corp. has established itself as an industry leader in providing a safe work environment for its employees and a professional performance for our clients. With each new accomplishment...