Position : Customer Service Representative (Portuguese Must Speaking) Location : San Antonio, TX Duration : 12 Months Contract Total Hours/week : 40.00 Description: Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses Use computerized system for tracking, information gathering, and/or troubleshooting Respond to inquiries and resolve problems of basic to moderate complexity Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal Perform proactive outbound follow-up communications, as necessary Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems Build customer relationships throughout the operations supported by the Americas ASC Qualification & Skills: High School Diploma or equivalent; Associate’s Degree or related specialized courses preferred 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable Basic computer proficiency and experience with Microsoft Office suite (Word and Excel) Demonstrated customer service orientation Experience using a case management system and knowledge portal and navigating a Human Resource Information System Ability to resolve routine problems and questions independently Ability to pay close attention to details and use time effectively Excellent oral and written communication skills with the ability to independently compose routine written communications Ability to work in a fast paced team environment Multi-tasking capabilities to manage several caseloads Proficiency in English required, languages in Spanish, French or Portuguese a plus MILLENNIUMSOFT
WELLS: A CAREER WORTH BUILDING Wells is one of the largest prefabricated building solution providers with locations across the central U.S., providing meaningful work in many different regions. We are a family-owned company that has celebrated 70 years of success. ...
...Head Chef Local Pizzeria & Italian Restaurant Wayne, PA $55-65 K 10% of food sales At our pizzeria, we're more than just incredible pizzas. We are a family-owned establishment dedicated to delivering a rich, authentic Italian dining experience. We ar Italian, Chef, Restaurant...
...area. This route will also drive to Tyler Monday - Friday. At least 1 van, but 2 vehicles will be required. This is an independent contractor position. Drivers should be highly energetic, competent, and self-motivated individuals with a good sense of direction and...
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Team Members! If you have a hunger for success and ...
...School/Center: Imperial Estates Elementary Location: 900 Imperial Estate Titusville Job Number: 000428 School Year: 2025 FY Position: CLERK 11M-SCHOOL OFFICE Subtitle/Areas: BEGINNING SALARY Based on classification and pay plan for Classified...