Job Description

This is a remote position.

Customer Relations/Member Support Coach - Special Needs Specialist (part-time)

Texas Home School Coalition (THSC) exists to encourage, equip, and advocate for families in their home education journey. Our team works together to solve problems, serve families, and secure freedom for homeschoolers in Texas. We’re proud of the progress we have made, yet believe greater things are always on the horizon. Our people are passionate, strategic people of integrity who are team players pursuing excellence. Read more about THSC at thsc.org .

The Special Needs Specialist will serve THSC as part of the Customer Relations/Member Support Team by answering general questions, via email or phone, for both members and non-members while also providing coaching to current THSC members. The Special Needs Specialist will serve THSC as a Homeschool Coach by providing general homeschool support with a specialized emphasis on families homeschooling a struggling learner. We need a motivated individual with experience and a heart for homeschooling who enjoys networking and supporting the needs of homeschool families. This position requires knowledge pertaining to homeschooling special needs children (knowledge of 504, ARD, IEP, and strategies for developing a plan for struggling learners). This is a part-time position requiring approximately 20 hours a week during regular office hours and may be performed from home (some travel required).

Who you are: 

• A passionate leader with a drive for helping others
  

• A strategic problem solver who thrives in a busy atmosphere 
  

• A team player who can support all the other team members
  

• An excellent communicator with a heart for Texas and home education 
  

What you bring to the team:

• You enjoy working with the public and have a desire to help to the best of your ability
  

• You possess great people skills, both in-person and through online communication
  

• You have a heart for the growth and promotion of homeschooling and parental rights in Texas
  

• You are organized and effective with time management skills while paying attention to detail
  

What you’ll do:

• Communicate with team members to provide support within the department to resolve members’ concerns, questions or issues
  

• Provide administrative support to the Intervention/Policy Team when needed.
  

• Answer calls and emails received from members and non-members, ensuring they are responded to in a timely manner
  

• Attend and participate in weekly, monthly, and/or quarterly meetings
  

• Work with other departments to achieve success of project implementation and/or launches.
  

• Work independently and remote so being self-motivated is very important
  

• Provide general and specialized coaching call support for members.
  

• Promote THSC membership in communication with members and non-members.
  

• Some Travel (night and weekend work) required during special events such as convention support and staff training.
  

• Support the educational goals of special needs families who homeschool, or plan to homeschool, with curriculum questions, resources, assist families that want to utilize district services while homeschooling or withdraw from district services in order to homeschool and general problem-solving
  

• Support THSC and answer questions on social media.
  

• Provide chat support during THSC hosted webinars.
  

• Provide general administrative and clerical support
  

• Review and update yearly processes
  

• Participate in valuable coaching, teaching, training, and mentoring with team
  

• Optimally bilingual in English and Spanish, but not required
  

• Other jobs, as assigned
  

Essential Phone and Email Duties and Responsibilities:

• Check, answer, and/or direct calls/messages to the appropriate department.
  

• Provide information to callers.
  

• Thoroughly and accurately deal with problem situations.
  

• Connect families with THSC supported resources
  

• Respond to queries from the public and customers
  

It’ll be Awesome if:

• You have a minimum of 1 year experience in customer relations
  

• You are proficient with computer programs, Office, Asana, Zoho,etc.
  

Key competencies & qualifications:

• Familiar with the homeschooling laws in Texas
  

• Experience with homeschool group leadership
  

• Strong networking skills
  

• Organized and have effective time management skills, attention to detail
  

• Be self-motivated with an ability to work independently
  

• Team player who works well with all levels of management, team members, and constituents.
  

• You possess a computer you can use while working with strong internet access and video capability
  

Schedule:

• Work 20 hours a week during office hours (hours will be set weekly, Monday – Friday, between the hours of 8 a.m. – 5 p.m.)
  

• Attend any weekly, monthly, or quarterly meetings (primarily online, some in-person, travel paid).
  

• Some evening and weekend duties are required when special events occur
  

• Travel to THSC Conventions, staff development meetings, as needed. Other events may be offered to work and are optional to attend. Travel is covered by THSC.
  

Work Perks:

When you join THSC’s staff, our hope and prayer is that your leadership will become sharper and your faith will grow deeper. Even though the biggest perk to working at THSC is serving, supporting, and equipping Texas homeschool families in their homeschool journey, you’ll find that’s not the only benefit: 

• Work from home
  

• Work for a Christian organization
  

• Investment in your professional growth as a leader 
  

• Work alongside an incredibly enthusiastic team of other individuals who are passionate about their work.
  

For consideration:

• You must live in Texas
  

• Submit your resume
  

• Submit a 3 minute video to accounting@thsc.org answering the following:
  

• Why you are the best candidate for this position
  

• What you can bring to the job that no one else can
  

• Why do you want to work at THSC
  

• What is your homeschool experience
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

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