Job Description
Description
CS’s work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS’s work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.
- A-Z white Glove Customer Service
- making outbound calls to customers to take care of them
- Dealing with upset customers, possibly irate customers
- Thinking outside the box
- Situational customer care approach - Out of the box critical thinking skills to take care of the customers
- Empathetic
- Company Culture: This is everything to them. Management team is supportive
- 40-50 customers at a given time (this is the total workload running)
- Speak to customers every 2-3 days to provide great care
- Manage your customers as you wish
Skills
Bachelors Degree, Customer care, Computer Skills, Data entry, Microsoft office, Health care
Top Skills Details
Bachelors Degree,Customer care,Computer Skills
Additional Skills & Qualifications
Must Haves:
- 1-2 years of work experience and Bachelors Degree (open to associates for the right person)
- Basic computer skills
- Customer Service Skills (non call center)
Nice Haves:
- Previous case work exp
- Must exude confidence over the telephone.
- Excellent phone etiquette and organizational skills.
Soft Skills:
- Empathy
- Detail oriented
- Reliable
- Career focused
- Empathy, honesty, dedication, integrity and compassion
- Positive upbeat environment
- Detailed, hands-on training
- Continuing education
- True team collaboration
- Open door policy
- Questions welcome - the more the better
- Asking for help is a sign of strength, not weakness
- Mistakes will happen- we all take ownership
- Ask FOR help and ask TO help
- Solution oriented
- We are one big family
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $21.63 - $21.63/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Deerfield,IL.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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