Job Description
Job Type
Full-time
Description
YWCA Dayton, a 24 hours organization dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated person to be an integral part of our team. The Crisis Services Manager is an Exempt level position working 40 plus hours weekly with some evenings and weekend activities. The Crisis Services Manager reports to the Vice President of Operations and plays a vital role in providing compassion, care and support to individuals in crisis. This position is responsible for the day-to-day direct services provided by the crisis services team ensuring that services and/or referrals are made available to survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking and their children on a 24-hour per day basis. This person is dedicated and demonstrates compassion in support of the vision, mission, and values of YWCA Dayton.
PRIMARY RESPONSIBILITIES: •Provides oversight for the operation of the Crisis Hotline, Front Desk, and Domestic Violence Shelter.
•Partners with community organizations to advocate for resources, programs and opportunities available that benefit the YWCA population served especially high utilizers of crisis services.
•Maintains frequent communication with the clinical team to ensure seamless delivery of services throughout the organization.
•Assists the Director of Clinical and Client Services with reporting and metrics.
•Coordinates with the Case Managers to maintain a comprehensive Resource Guide utilized in the Crisis Hotline.
•Performs other duties as assigned.
Requirements
SKILLS & COMPETENCIES: - Manages Ambiguity: Demonstrated knowledge of crisis intervention and handling of emergency situations; ability to deal comfortably with the uncertainty of change; effectively handle conflict, calm, poised and productive.
- Effective Communication: Good written and oral presentation skills, with an ability to relate to diverse groups and stakeholders; strong analytical skills, showing empathy, demonstrated interpersonal savviness with strong moral and ethical values towards the mission of the organization.
- Values Differences: Demonstrated ability with a professional level approach and demeanor that matches the shifting demands of different situations; understanding of racial equity, social justice issues, providing services to disenfranchised, marginalized communities with a demonstrated sensitivity to the needs of those we serve.
- Mission Understanding: Demonstrated ability to drive vision and purpose with a deep understanding and commitment to YWCA USA and YWCA Dayton's mission, vision, history, and programs, demonstrated core values; demonstrated emotional intelligence with strong organization; responsive to the needs and requests of clients, residents, staff and Board of Directors with a willingness to collaborate and ability to prioritize and meet deadlines.
EDUCATION & EXPERIENCE: - Must have minimum of 5 years domestic violence, victim advocacy, crisis services, human services, mental health counseling, psychology or related field preferred; Bachelor/s Degree in these preferred; or 6 plus years crisis services or related experience in lieu of degree.
PERKS & BENEFITS: - Salary range $55,000
- Health, dental and vision coverage
- Generous PTO and holiday pay
- Life and AD&D insurance; Long Term Disability
- Employee Assistance Program
- YWCA Retirement Fund - Automatic enrollment upon completion of two years 1,000 hours or more worked per year). Employer contributes 7.5% and YWCA USA contributes 3% to contribute a total of 10.5% of gross pay.
Salary Description
50,000 - 55,000 YWCA Dayton
Job Tags
Holiday work, Full time, Shift work, Weekend work, Afternoon shift,