Job Description

The Chargeback Analyst will be responsible for creating a concise and organized reporting system to track, consolidate and distribute all account/customer chargebacks that are received daily from our banks.

You will communicate and influence cross-functional partners in Customer Service, Sales & Production teams to resolve all discrepancies.

This position reports to the Manager of Chargebacks & Deductions and will be based out of the Greenwich, CT Headquarters with the ability to work in-office 3 days per week and remotely 2 days per week.

RESPONSIBILITIES:

• Consolidate reports from our banking institution, and provide only applicable data to various stakeholders needed for resolution
• Identify and analyze any chargeback trends. Present findings with recommendations to mitigate future exposure
• Ensure chargeback coding is consistent and easily identifiable
• Maintain accurate tracking records and monitor timelines of all chargebacks
• Partner with internal finance and cross functional teams to quickly resolve any inquires to ensure swift resolutions
• Communicate and escalate any delays/obstacles for chargeback resolutions

SKILLS & REQUIREMENTS

• 1-2 years in a Retail/Wholesale Analyst role, with general knowledge of the chargeback process
• Fierce Microsoft excel skills and analytical abilities, macro writing a plus
• Great attention to detail, excellent problem-solving & follow-up skills
• Ability to multi-task, make independent decisions, prioritize workload and work cohesively in a team-based environment
• Must be able to take direction well and work independently when needed
• Ability to build and maintain strong business relationships in a fast-paced environment
• Bachelor’s degree required, preferably in Finance and/or Accounting

Benefits:

• Comprehensive Medical, Dental & Vision offerings
• 401k Plan with company match
• 15+ Paid Holidays
• 3pm Fridays
• 1pm Summer Fridays
• 15 PTO days (prorated based on start date)
• Company paid life insurance at 2x salary
• Employee Discount
• Commuter & Medical/Dependent Flex Spending Benefits
• Pet Insurance

Company Overview:

Established in 2005, Marc Fisher Footwear company is a leading full-service, product-driven fashion footwear company with knowledge and expertise in design, sales, sourcing, distribution and marketing – all with dedicated and strategic direction for each brand within the portfolio, which includes GUESS, G by Guess, Nine West, Tommy Hilfiger, Earth, Calvin Klein, Hunter Boots, Rockport, Bandolino, indigo rd., Unisa, Kenneth Cole Men’s, and Easy Spirit along with the namesake brands – Marc Fisher and Marc Fisher LTD.

Our diverse portfolio of globally recognized brands – available domestically and internationally via wholesale and retail channels – consistently meets the widest range of consumers’ fashion footwear needs, from classic to contemporary, sport to dress, men’s to women’s. Headquartered in Greenwich, Connecticut, with showrooms in New York City, Marc Fisher Footwear is sold worldwide through department stores, specialty stores and e-commerce channels.

Marc Fisher Footwear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

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