Job Description

Food & Beverage: Cash Room Attendant (Part-Time)

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazine’s Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!

Classification: Part-time

Job Description :

A Cash Room Attendant is responsible for ensuring the accurate distribution and collection of currency for events. Cash Room Attendants follow the direction of the Cash Room Lead and reports into the Senior Food & Beverage Leadership Team. Cash Room Attendant is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.

QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 18 years of age
• Ability to accurately count currency and compute basic math while working in a fast-paced environment.
• Strong Attention to detail
• Must possess excellent interpersonal skills and diplomacy.
• Excellent written and verbal communication skills
• Strong grasp of basic controls with currency
• Works well with others, establishing and maintaining effective relationships with fellow workers and supervisors.
• Ability to lift up to 30 lbs.
• Solid organizational skills with the ability to handle multiple projects at one time.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Must be able to work in an environment with fluctuating temperatures.

Essential Duties (Include, but are not limited to the following):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Assist server in providing an exceptional dining experience.
• Help respond to guest needs and requests.
• Deliver food and beverage orders to guests in a timely and efficient manner.
• Understand and able to support a la carte dining room service.
• Set and maintain tables; drop new linen and place settings, clearing tables, refill drinks, etc.
• Thoroughly complete all station set-up and breakdown responsibilities
• Have complete knowledge of all menu items, production specs, ingredients, cooking times and presentation.
• Have a complete knowledge of the available beer, wine, and cocktails.
• Work together with co-workers to ensure that guests are always receiving excellent customer service & genuine hospitality.
• Understand and execute responsible alcohol service.
• Understand and maintain all safety and sanitation practices.
• Be comfortable with the arena and know how to navigate personally, as well as assist guests.
• Show knowledge of arena FAQs including event, parking, and ticketing information
• Other tasks as assigned by supervisors and/ or managers.
• Support the whole F&B, as well as Dickies Arena Leadership Teams with other tasks as needed.

Competencies:

• Communication Proficiency
• Ethical Conduct
• Health and Safety
• Motivation
• Teamwork

Supervisory Responsibility

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations, or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.

Work environment:

The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimer:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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