Job Description

**A growing non-profit** This Jobot Consulting Job is hosted by: Kirk Morgan Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $25 - $30 per hour **A bit about us:** A growing non-profit with a fantastic mission to support local communities. **Why join us?** A great opportunity, and chance to give back. **Job Details** Job Details: We are currently seeking a dynamic and experienced Consulting Remote Call Center Supervisor to join our team. This exciting role involves leading a team of dedicated call center agents, ensuring exceptional customer service, and creating an environment that fosters growth and satisfaction. You will be responsible for implementing strategies to improve productivity and performance, while maintaining a high level of customer service. This position offers ample opportunities for growth and development, and is perfect for someone with a passion for leadership and customer service. Responsibilities:

• Oversee a team of call center agents, providing guidance, support, and constructive feedback to ensure optimal performance.
• Implement strategies to improve productivity, efficiency, and customer satisfaction.
• Handle escalated calls, complaints, or disputes from customers, providing solutions that meet the needs of both the customer and the company.
• Monitor and analyze call center agents performance, identifying areas for improvement and implementing necessary changes.
• Conduct regular meetings with the team to discuss performance, provide updates, and address any concerns or issues.
• Provide training and coaching to new and existing call center agents, fostering an environment of continuous learning and improvement.
• Work closely with other departments to ensure a consistent and high-quality customer service experience.
• Ensure compliance with all company policies and procedures, as well as regulatory requirements.

• Minimum of 5 years of experience in a call center environment, with at least 2 years in a supervisory or managerial role.
• Proven experience managing and leading a team of call center agents.
• Exceptional customer service skills, with a strong commitment to customer satisfaction.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with a diverse range of individuals.
• Strong leadership qualities, with the ability to motivate, inspire, and guide a team towards achieving their goals.
• Proficient in the use of call center software and technology.
• Familiarity with industry regulations and standards.
• Ability to handle high-stress situations calmly and effectively.
• Strong problem-solving skills, with the ability to think quickly and make sound decisions.
• A degree in Business Administration, Management, or a related field is preferred.

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