Job Description

Auto Body Shop Manager Position

An established dealership is seeking an experienced Auto Body Shop Manager to join our team!

Day-to-Day Responsibilities:

• Examine damaged vehicles and estimate repair costs
• Train, develop, and motivate the Body Shop staff, monitoring employee performance
• Forecast and achieve goals and objectives for the Body Shop
• Ensure excellent customer service to promote customer satisfaction
• Maintain daily sales and production records as required by management
• Develop and manage department budgets, keeping management informed of deviations
• Build and maintain strong relationships with insurance adjusters
• Foster good working relationships with customers to encourage repeat business and referrals
• Handle customer complaints promptly and respectfully
• Maintain regional CSI scores
• Ensure proper repair techniques and safe, functioning shop equipment
• Comply with federal, state, and local regulations, including hazardous waste disposal and OSHA
• Achieve Body Shop goals
• Demonstrate core values in interactions with customers, co-workers, and vendors
• Perform other duties as assigned by management

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