Job Description

Job Description

Job Description

Position: Bilingual Customer Service Professional
Work Type : Hybrid - Tuesday/Wednesday/Thursday in office.
Location : Waterloo, ON (Also open to location in Halifax, Nova Scotia)
Contract Duration: 02/03/2025 to 08/09/2025
Schedule Hours : Rotational shift, between 8:00 a.m. to 8:00 p.m. EST, Monday through Friday.

Pay Rate: $24.39/hr

Typical Day in Role
As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs including;

• Answering inbound calls for 7 hours. Requests, which vary in complexity, come from internal or external clients.
• Following up on group insurance plan files.
• Monthly coaching with their leader
• Weekly micro learning, role specific
• Opportunity for in person collaboration (asking questions, communicating with colleagues, call debrief, call shadowing)

Candidate Requirements/Must Have Skills:
1) Bilingual – fully bilingual in French and English (read/write/speak in French/English).

2) 5-7 years of customer service-related experience. Previous customer service experience in an information center, retail environment, or service sector.
3) Demonstrated problem solving skills
4) Tech Savvy, experience with Microsoft apps (Teams, Outlook, etc.)

Soft Skills
• Candidates must have excellent interpersonal, customer service, and communication skills.
• Excels in a fast-paced and ever-changing environment while staying calm and professional.
• Enjoys continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
• Technical abilities as well as exceptional research skills, and meticulousness. Demonstrated ability to learn and use various administrative systems simultaneously.
• Able to work well within a team environment with reliability

Nice-To-Have Skills:
1. Experience with a variety of different web based and computer applications
2. Background in Group Benefits
3. Previous experience in an information center is considered

Education:
• High School Diploma
• No other schooling required, but College degree considered an asset

 

We thank you for your interest in the position, however, only those who are qualified will be contacted

 

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

 

 

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Job Tags

Permanent employment, Contract work, Shift work, Monday to Friday,

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