Job Description

Job Description

Job Description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Bilingual Account Coordinators (Spanish) on the Servicing team.

This is a full-time, work-from-home position with comprehensive benefits .

About you:

You have 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key. You approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it.

We've found that individuals with experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles excel in this position. If you're someone who can think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience and professionalism, we'd love to hear from you.

The Impact You'll Make:

As an Account Coordinator on the Servicing team, you'll join the team that is the heart and voice of Mission Lane, helping thousands of callers each day. You'll embody our purpose of enabling financial progress by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.

As a Bilingual Account Coordinator, you will:

• Speak with both Spanish and English speaking callers in regards to a variety of issues related to Mission Lane credit cards.
• Communicate with empathy, curiosity, and respect, to identify the most effective way to assist the caller.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service.
• Complete after-call work with accuracy and efficiency.

Minimum Qualifications:

• 1+ year of customer service experience
• Fluent in Spanish and English (verbal and written)
• Strong communication skills, able to simplify complex topics into clear language
• Proactive; seeks and finds answers independently
• Uses sound judgment to quickly process situations and identify solutions
• Skilled at building rapport
• Calm and composed in difficult conversations; recovers quickly from challenges
• Comfortable with technology, quick to learn new tools and software, able to navigate multiple screens simultaneously
• Fast, accurate typing
• Adaptable and thrives in a fast-paced, evolving environment
• Open to feedback and committed to continuous improvement

You'll Get Bonus Points For:

• Credit card industry experience

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance expectation for your first 60 days.

• Training schedule (paid):
  • Duration: First 3 weeks
  • Monday - Friday 8:30 AM to 5:00 PM Eastern
• Work schedule:
  
  • Monday - Friday 11:30 AM to 8:00 PM Eastern

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at Mission Lane, your compensation and benefits would include:

• Hourly Pay : $18.97
• Wellness Stipend : $100 monthly
• Internet Stipend : $40 monthly
• Paid Time Off
• Company Paid Holidays
• Parental Leave
• Comprehensive Benefits : Health, dental, and vision coverage
• Retirement Savings : 401(k) plan with company matching
• IT Equipment : Provided for your role during employment

This position offers the potential for promotion to Bilingual Account Manager within your first year of employment. Promotion from Bilingual Account Coordinator to Bilingual Account Manager is based on achievement based performance goals.

#LI-DNI

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

*****

At Mission Lane, we're committed to a workplace built on respect and dignity, where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

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