Job Description

Company: Wilkins Recreational Vehicles

Position: Assistance Service Manager

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything!

Salary Range:

•  $65,000.00 - $85,000.00 Annually
• Eligible for profit-sharing

Benefits:

• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Responsibilities:

• This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services
• Understands effective service sales processes and actively seeks sales opportunities
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day
• Complies with all company policies and procedures

Requirements:

• 2 years’ experience in a management position is preferred but not required
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Ability to work effectively in a team leadership setting

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

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