Job Description

Account Manager – San Francisco International Airport (SFO)

📍 Location: Onsite – San Francisco International Airport (SFO)
💼 Employment Type: Full-time, Exempt
💰 Salary Range: $62,000 – $72,000 (based on qualifications)
⏰ Schedule: Flexible shift work, including mornings, split shifts, and occasional weekends. You will have the freedom to choose your schedule while ensuring coverage for operational needs and being present for your team.

Are You Ready to Lead and Elevate Airline Operations?

Do you have 3-5 years of experience leading operations in a fast-paced, customer-focused environment (such as aviation, hospitality, or logistics)? Are you a self-starter with strong problem-solving skills, effective communication, and a drive to build high-performing teams? If so, our client in the airline services industry is looking for you!

As an Account Manager, you will be the driving force behind daily airline operations, ensuring a seamless, efficient, and well-structured system for passenger and baggage handling. You will lead by example, making critical operational decisions while fostering a high-performing, motivated team. Your role extends beyond managing workflows—you will shape workplace culture, promote collaboration, and ensure that resources are optimized to enhance team recognition, compensation, and long-term growth. Your leadership will set the standard for excellence, ensuring smooth operations, superior service quality, and an exceptional experience for both employees and airline partners.

What You’ll Do:

✅ Lead & Develop a High-Performing Team – Recruit, onboard, train, and mentor front-line employees, fostering a positive work environment and developing your team for growth.
✅ Ensure Operational Excellence – Oversee daily operations , making key decisions that ensure efficiency, compliance, and customer satisfaction.
✅ Drive Employee Engagement & Performance – Conduct regular performance evaluations , implement training programs, and ensure all employees meet quality and service standards .
✅ Maintain Scheduling & Compliance – Manage employee scheduling, time-off requests , and adherence to aviation regulations and safety protocols .
✅ Optimize Business & Financial Performance – Monitor labor costs, billing, overtime, and service quality while ensuring profitability.
✅ Build Strong Client Relationships – Serve as the main point of contact for airline clients, addressing inquiries, conducting monthly performance reviews, and identifying opportunities for service enhancements.
✅ Ensure Safety & Compliance – Oversee training completion, maintain regulatory compliance, and enforce safety standards.

What You Bring:

✔ 3-5 years of experience in airline passenger and baggage handling in a supervisor or manager role .
✔ Strong leadership & people management skills – Ability to motivate and develop a high-performing team.
✔ Excellent communication skills – Ability to interact with employees, clients, and stakeholders.
✔ Adaptability & Problem-Solving – Quick thinking to resolve operational challenges efficiently.
✔ Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
✔ Flexibility to work rotating shifts, including weekends and holidays in a 24/7 airport operation .
✔ Commitment to safety & compliance – Ensuring all operational activities meet industry standards.

Why Join Us?

🚀 Exciting Leadership Opportunity – Oversee one or more airline accounts at one of the busiest airports in the world.
👥 Supportive Team Culture – Work with a collaborative and motivated team.
📈 Career Growth & Development – Develop your leadership skills and grow within the aviation industry.
🏆 Make an Impact – Play a key role in ensuring seamless airline operations and customer satisfaction.

Ready to Elevate Your Career?

Apply today and take the next step in leading exceptional airline operations at SFO!

📌 Before You Start—A Quick Tip! To make filling out the application faster and easier, upload your resume first! Many of the form fields will autofill based on your resume details, saving you time. But don’t forget—always double-check everything to ensure nothing important is missing or incorrect

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